Published on 07-25-2014 10:41 AM
Number of Views: 2289
It's been almost 30 years since this industry planted the seeds of subterfuge and confusion when we abdicated our responsibility to be trained, professional jewelers and allowed a small group of unregulated diamond grading labs do our thinking for us. This was once an industry of professionals where, in order to even be in the business, jewelers were required to have the experience, knowledge, training and equipment to grade diamonds for themselves. Even working in a jewelry store, a new employee was not allowed keys to the diamond showcase until they got the needed experience and knowledge to make the proper presentations to diamond customers. Jewelry stores maintained customer loyalty by their in-house professional training, knowledge and equipment that they maintained as professional jewelers. This all changed when the industry stopped making the investment in time and money to be professional jewelers, and allowed this small group of unregulated gem labs to do our thinking for us. Rather than maintain responsibility for high standards of professional services, we sub-contracted out that responsibility to save time and money of maintaining those standards.